Support / サポート / 技术支持
We are here to protect your game experience
If a purchase is missing, restore purchases does not work, or you have a language, save-data, or controls issue, contact us below. We will reply as soon as possible.
Contact us
Support email
chwneason@gmail.com
Support phone
+81 70 2220 9777
Include your device model, iOS version, game version, and reproduction steps. Never send an Apple Account password or full payment details.
Quick checks
- Confirm that the device is online and the App Store transaction has finished.
- Restart the game, then open Offerings and wait for the product list to refresh.
- The non-consumable Omamori can be restored; consumable Saisen cannot.
- Progress is stored on the device. Deleting the app may remove local save data.
FAQ / よくある質問 / 常见问题
Purchase not received / 購入が反映されない / 购买没有到账
Wait for the App Store transaction to finish, then reopen Offerings. If the item is still missing, email us with the Apple order receipt or transaction time. We will never ask for your password.
How do I restore purchases? / 購入を復元するには？ / 如何恢复购买？
Open Offerings in the game and tap Restore Purchases. The non-consumable Omamori can be restored. Saisen is consumable and cannot be restored.
How do I change language? / 言語を変更するには？ / 如何切换语言？
Choose Japanese, Chinese, or English on the title screen or in the pause menu. The first launch follows the device language when it is supported.
How do I report a bug? / 不具合を報告するには？ / 如何报告问题？
Send the device model, iOS version, game version, reproduction steps, and screenshots. For purchase issues, share only the order number or receipt—not payment credentials.
Payments and privacy
Digital purchases are processed by Apple through the App Store. The developer does not receive full payment information. The game does not require an account and saves progress locally by default.
Read the privacy policy · Return to the Lantern Keep marketing page